For the Licensee-in-Charge
You're accountable. Your compliance system should be too.
The licensee-in-charge carries personal liability for the compliance of the whole agency. REA Hub gives you a single, clear view of every obligation — CPD, trust accounting, licences, AML, and policies — so nothing slips through.
Start free 14-day trial →What the LIC needs — and what REA Hub delivers
The LIC is not just responsible for their own compliance — they're responsible for everyone else's. That requires systems, not good intentions. REA Hub gives licensees-in-charge the structure to run a compliant office without the administration burden of managing it manually.
Office-wide compliance dashboard
A real-time view of every agent's licence status, CPD progress, and outstanding compliance tasks. Know your exposure at a glance.
CPD oversight for all staff
Track CPD hours for every person in your office. Flag who is behind before the renewal deadline — not after.
Trust account oversight
Monthly reconciliation logs, annual audit records, and trust account documentation — structured and always ready for inspection.
AML/CTF program management
Maintain your AML program, CDD records per transaction, beneficial ownership records, and SMR documentation in one place.
Policies & procedures control
Maintain current policies with review dates and version history. Know exactly what version each staff member has acknowledged.
Audit-ready records, always
If a regulator arrives — announced or not — all your records are organised, structured, and accessible within minutes.
Licensee-in-charge compliance — frequently asked questions
What are the compliance obligations of a licensee-in-charge?
The licensee-in-charge (LIC) bears personal responsibility for the compliance of the entire agency. This includes ensuring every staff member holds a current licence, that CPD obligations are met, that trust accounts are properly maintained and audited, that AML/CTF obligations are fulfilled, and that policies and procedures are documented, current, and followed. Regulators hold the LIC accountable — not just the agency.
Can a licensee-in-charge be held personally liable for agency compliance failures?
Yes. In every Australian state and territory, a licensee-in-charge can face personal disciplinary action — including fines, licence suspension, or cancellation — for compliance failures in their agency, even where the failure was caused by a staff member. The LIC is the accountable person and is expected to have oversight systems in place.
How does REA Hub help a licensee-in-charge manage compliance?
REA Hub gives the LIC a single dashboard showing the compliance status of the entire office — who's licensed, who's behind on CPD, whether trust account reconciliations are current, whether AML records are complete per transaction, and whether policies are up to date. It replaces fragmented spreadsheets and filing systems with structured, auditable records.
What happens if a regulator conducts an unannounced inspection?
With REA Hub, an unannounced inspection is not a crisis. All compliance records — CPD, licences, trust accounting, policies, AML documentation, and statutory registers — are centralised, structured, and immediately accessible. The LIC can present complete records to a regulator within minutes rather than scrambling through folders.
How long does it take to set up REA Hub for a real estate agency?
Most agencies are set up and operational within a few hours. You import your staff list, enter licence details, upload any existing policy documents, and start from there. REA Hub is designed to be set up by a licensee-in-charge without technical assistance — no consultants or IT support required.